5차 Privacy Policy(Enforcement Date: August 23, 2024)

Privacy Policy

The Swing Co., Ltd. ("we" or "our") complies with relevant laws and regulations such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, the Act on the Protection and Use of Location Information, the Communications Secrets Protection Act, and the Telecommunications Business Act to safely process users’ personal information (including personal location information; hereinafter the same applies) and does its best to protect users’ rights and interests. We establishes and discloses a personal information processing policy to protect users’ personal information and smoothly process users’ complaints related to personal information.

 

[Personal Information We Collect, purpose of processing and retention period]
We collects and uses the minimum amount of personal information necessary to provide services. Personal information will not be used for purposes other than those stated in this processing policy, and in the event that the purpose of processing changes, necessary measures such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act will be implemented. The personal information items collected and retention periods according to the processing purpose are as follows.

1. Personal information is collected and used for membership registration and service provision.

Service classification	Processing purpose	Personal Information we collect	Retention period
Membership registration and service provision	Common) PASSㆍToss self-verification, membership registration and service provision	[Required] Name, gender, date of birth, domestic/foreigner status, mobile phone number, CI, DI	Until membership withdrawal
	(Common) Google login Membership registration, membership linking and service provision	[Required] Name, email, profile photo	Until membership withdrawal
	(Common) Apple login Membership registration, membership linking and service provision	[Required] Name, email	Until membership withdrawal
	(Voltaire) Kakao login Membership registration and service provision	[Required] Birthday, Kakao account (email), profile photo, year of birth, nickname, name, Kakao account (phone number)   [Optional] Gender Until membership withdrawal	Until membership withdrawal
	(Voltaire) Naver login Membership registration and service provision	[Required] Name, mobile phone number, email address   [Optional] Year of birth, gender, birthday, age group	Until membership withdrawal
	(deer) Self-verification, membership registration and service provision	[Required] Mobile phone number, telecommunications company, name, date of birth, gender, Whether domestic or foreign, CI, DI	Until membership withdrawal
	(Shopping mall) General membership registration and service provision	[Required] Email (member ID), name, password, mobile phone number, postal code, address, date of birth, gender	Until membership withdrawal
	(Shopping mall) Kakao login membership registration and service provision	[Required] Birthday, Kakao account (email), year of birth, gender, profile information (nickname/profile photo), status and details of adding KakaoTalk channels, Kakao account (phone number), delivery information (recipient name, delivery address, phone number)	Until membership withdrawal
	(Common) Consent of legal representative of children under 14 years of age	Until membership withdrawal	Until membership withdrawal
SWING	Provision of mobility services such as electric kickboards and electric bicycles	[Required] Location information (current location, boarding location, disembarkation location, travel route)   [Optional] Driver's license (Required when using electric kickboards)	Until membership withdrawal or retention period according to relevant laws
	College student discount	[Required] email	Until unregistered or membership withdrawal
deer	Electric kickboard sharing and rental service	[Required] Location information (current location, boarding location, disembarking location, travel route), driver's license	Until membership withdrawal or retention period according to relevant laws
Tagogaya	Gimhae City Electric Bicycle Rental Service	[Required] Location information (current location, boarding location, disembarking location, travel route)	Until membership withdrawal or retention period according to relevant laws
SWAP	Electric Bicycle Test Ride and Rental	[Required] Name, email, phone number	Until the purpose of processing is achieved
	Electric Bicycle Subscription and Purchase	Required] Address, delivery location photo, access method   [Optional] Height	Until delivery is completed
SWING TAXI	Taxi fare estimate and reservation	[Required] (Passenger) name, mobile phone number, reservation information (departure point, destination point, reservation time, etc.)	Until membership withdrawal or retention period according to relevant laws
SWING Air	SWING TAXI Driver Linkage	[Required] Profile photo, bankbook copy, Vehicle registration certificate, insurance certificate, driver's license, taxi driver's license, other documents, vehicle information	Until membership withdrawal or contract termination
Alley	motorcycle subscription and lease	[Required] Driver's license, address	Until membership withdrawal
Voltaire	Test drive application	[Required] Name, contact information, email, test drive location and method	Until processing purpose is achieved
Partner	Partner consultation application	[Required] Name, mobile phone number, email	Until processing purpose is achieved

2. The following information may be automatically collected and generated during the service use process.

Processing purpose	Personal Information we collect	Retention period
Improving service safety and quality, preventing illegal and fraudulent	Cookies, access records (IP address, visit date and time), service usage history, fraudulent use records, terminal information (manufacturer, model name, OS version, etc.)	Until membership withdrawal or retention period according to relevant laws or internal regulations of the company

3. When using customer inquiries, the following additional information may be collected, and in cases where additional personal information is required, such as when refunding an account, separate consent is obtained to protect the user's rights.

Processing purpose	Personal Information we collect	Retention period
Processing customer inquiries	Location Information, Consultation Details, (For landline inquiries) Call Details and Phone Number	Until the retention period in accordance with relevant laws
Refund and Cancellation Processing	Mobile Phone Number, Payment Card Company Name, (For Account Refunds) Name, Phone Number, Account Copy, ID Copy	Until the retention period in accordance with relevant laws

4. Personal information at the time of payment is collected and stored by the payment agency (hereinafter referred to as “PG”), and We collects and uses payment details provided by the PG. Accordingly, separate consent from the PG is obtained when registering a payment method or making a payment.

Processing purpose	Personal Information we collect	Retention period
Payment Service Provision	Billing Key, Payment Details, Payment Card, and other details are collected by the PG	Until the retention period in accordance with relevant laws

5. Additional personal information is collected and used when participating in events and marketing. In this case, We obtains separate consent from the user.

Processing purpose	Personal Information we collect	Retention period
Event and marketing participation	Name, mobile phone number, email address (for events using SNS) SNS account name	6 months after termination
Prize delivery	Name, mobile phone number, address, email address	Until delivery is completed

 

[Personal information collection method]
We collects personal information in the following ways.
1. Membership registration and information modification
2. Provision from affiliates
3. Automatic collection during service use or through collection tools
4. Collection of personal location information through operation information collection devices attached to mobile devices such as electric kickboards
5. Payment and delivery request
6. Participation in events and marketing

[Provision of personal information]
We processes the user's personal information only within the scope specified in this processing policy, and obtains the user's consent when personal information needs to be provided to a third party. However, the following cases are exceptions.
1. In cases where there are special provisions in the law
2. In cases where it is necessary for billing, delivery, insurance contract conclusion and performance, etc. in accordance with service provision
3. In cases where it is necessary for statistical compilation, academic research, or market research, and where it is provided in a form that does not identify a specific individual
You can check the details by clicking [Provision of Personal Information].

 

[Entrustment of Personal Information Processing]
1. You can check the details of our entrustment of personal information processing by clicking [Entrustment Status of Personal Information Processing].
2. When entering into an entrustment contract, We states in a contract or other document matters related to prohibition of processing personal information for purposes other than the performance of the entrusted work, technical and administrative protection measures, restrictions on re-entrustment, management and supervision of the trustee, compensation for damages, etc. in accordance with Article 26 of the Personal Information Protection Act, and manages and supervises whether the trustee safely processes personal information.
3. In cases where the content of the entrusted work or the trustee changes, we will disclose it without delay.

[Destruction of Personal Information]
1. Destruction Period
When personal information becomes unnecessary due to the expiration of the retention period or the achievement of the processing purpose, We destroys the relevant personal information without delay. However, in cases where our internal policy or relevant laws require that the personal information be preserved for a certain period of time, the personal information is preserved in a safe manner, such as by transferring it to a separate database or changing the storage location.

1) In case of retention according to our internal policy

Personal information preserved	Basis for preservation	Preservation period
Membership number, name, mobile phone number, driver's license	Confirmation of re-registration restriction period	3 months

2) In case of retention according to relevant laws

Personal information preserved	Basis for preservation	Preservation period
Records regarding contracts or withdrawal of subscription, etc.	Act on Consumer Protection in Electronic Commerce, etc.	5 years
Records regarding payment and supply of goods, etc.	Act on Consumer Protection in Electronic Commerce, etc.	5 years
Records regarding consumer complaints and dispute resolution	Act on Consumer Protection in Electronic Commerce, etc.	3 years
Records regarding labeling and advertising	Act on Consumer Protection in Electronic Commerce, etc.	6 months
Records regarding collection, processing and use of credit information	Act on Use and Protection of Credit Information	3 years
Access records	Communications Secrets Protection Act	3 months

2. Destruction procedures and methods
1) We selects personal information for which a reason for destruction has occurred and destroys the personal information after receiving approval from the person in charge of personal information protection.
2) We destroys personal information recorded and stored in electronic file formats so that the records cannot be reproduced, and destroys personal information recorded and stored in paper documents by shredding or incineration.

[Matters regarding the installation, operation, and refusal of automatic personal information collection devices]
1. We uses cookies to support users’ fast and convenient use of Website and to provide customized services.
A cookie is a very small text file that is stored on the user’s terminal when the user accesses Website. However, this information is stored only when the user provides the information, and the “mobile service” cannot obtain information that the user did not provide, and cannot access other files stored on the terminal. The purpose of using cookies and the method of setting cookies are as follows.
1) Purpose of using cookies
It is used to analyze user access frequency and visit time, identify preferences and areas of interest, track traces, understand the extent of participation in various events and number of visits, and provide targeted marketing and personalized services.

2) Cookie setting method

Users have the option to install cookies, and can set options in the web browser to allow all cookies, confirm each time a cookie is saved, or reject all cookie storage. However, if cookie installation is rejected, there may be difficulties in providing some services that require login. The method of setting cookies is as follows.

① Edge: […] at the top of Edge. ] → [Settings] → [Cookies and site permissions] → [Cookies and stored data] (See more)

② Chrome: [⋮] on the top right of the web browser → [Settings] → [Privacy and security] → [Cookies and other site data] (See more)

③ Safari: [Preferences] → [Privacy] → [Cookies and website data] (See more)

 

 

[User and legal representative's rights, obligations, and exercise methods]

1. The information subject may exercise the rights to view, correct, delete, suspend processing, withdraw consent, etc. of personal information against the company at any time.

2. If the information subject is a child under the age of 14, the legal representative may exercise the rights in the preceding paragraph.

3. Rights may be exercised through the following methods or through written inquiries, customer center, email, or telephone. However, the methods provided may differ depending on the company's service.

1) You can view, correct, or delete your account information, payment method, usage history, etc. in [App or Webpage] → [My Page].

2) You can withdraw your consent to the collection and use of personal information or delete your personal information in bulk through [App or Webpage] → [My Page] → [Account Settings] → [Withdraw Membership].

3) You can withdraw your consent to receive marketing information in whole or by media in [App or Webpage] → [My Page] → [Settings] → [Notifications].

4. You can also exercise your rights through a legal representative or authorized agent of the information subject. In this case, you must submit a power of attorney in the format of <Notice on Personal Information Processing Methods (No. 2020-7) Appendix 11>.

5. Requests to view or suspend processing of personal information may be subject to restrictions on the information subject's rights under Article 35, Paragraph 4 and Article 37, Paragraph 2 of the Personal Information Protection Act.

6. Requests for correction or deletion of personal information cannot be made if the personal information is specified as a collection target in other laws.

7. If the information subject requests rights, the company verifies whether the person making the request is the information subject or a legitimate agent.

 

 

[Processing of personal location information]

The company processes personal location information as follows in accordance with the Act on the Protection and Use of Location Information (hereinafter referred to as the “Location Information Act”).

1. Purpose of processing and retention period of personal location information

Personal location information is processed within the scope of the processing purpose specified in the company’s ‘Terms of Use for Location-Based Services’.

2. Basis for retention and retention period of personal location information collection, use, and provision confirmation data

The company automatically records and retains location information collection, use, and provision confirmation data in accordance with Article 16, Paragraph 2 of the Act on the Protection and Use of Location Information, and retains such data for 6 months.

3. Procedures and methods for destroying personal location information

In principle, the company destroys personal location information without delay when the personal location information becomes unnecessary, such as when the retention and use period has expired or the processing purpose has been achieved. At this time, personal location information recorded and stored in electronic file format is destroyed using technical or physical methods so that the record cannot be reproduced, and personal location information printed on paper is destroyed by shredding or incineration.

4. Matters regarding the provision of personal location information to third parties

The company does not provide location information to third parties without the user's consent. When the company provides personal location information to a third party designated by the member, the company immediately notifies the member of the recipient, date and time of provision, and purpose of provision through the communication terminal device that collected the personal location information.

5. Location information management officer

The company appoints and operates a location information management officer to manage and protect personal location information and smoothly handle user complaints and requests. The company's location information management officer concurrently serves as the personal information protection officer.

6. Rights and obligations of guardians of children under 8 years of age, etc. and methods of exercising them

1) If the guardian of a person falling under the following cases (hereinafter referred to as “children under 8 years of age, etc.”) consents to the use or provision of personal location information for the protection of the life or body of a child under 8 years of age, etc., the Company considers the consent of the person.

① Children under 8 years of age

② Adult guardians

③ Persons with mental disabilities as defined in Article 2, Paragraph 2, Subparagraph 2 of the Welfare of Persons with Disabilities Act and persons with severe disabilities as defined in Article 2, Paragraph 2 of the Act on Promotion of Employment and Vocational Rehabilitation of Persons with Disabilities (limited to persons registered as disabled as defined in Article 32 of the Welfare of Persons with Disabilities Act)

2) A guardian who wishes to consent to the use or provision of personal location information for the protection of the life or body of a child under 8 years of age, etc. must submit a written consent form to the Company, attaching a document proving that he or she is the guardian and stamping or signing his or her name.

3) If the guardian consents to the use or provision of personal location information of a child under the age of 8, the guardian may exercise all of the rights of the personal location information subject as stipulated in Article 6 of the 'Terms of Use for Location-Based Services'.

For other details, please refer to the [Terms of Use for Location-Based Services].

 

 

[Measures to Ensure the Safety of Personal Information]

In processing the personal information of the information subject, the company takes the following measures to ensure the safety of personal information so that it is not lost, stolen, leaked, forged, altered or damaged.

1. Administrative measures: Establishment and implementation of internal management plan, inspection and correction of implementation of personal information protection measures, operation of dedicated organization, regular employee training

2. Technical measures: Management of access rights to personal information processing systems, installation and operation of access control systems, encryption of personal information, installation of security programs, and maintenance of the latest status

3. Physical measures: Access control to computer rooms, data storage rooms, etc.

 

 

[Personal Information Protection Officer and Complaints Handling Department]

1. The company appoints a personal information protection officer to take overall responsibility for personal information processing work and to handle complaints and provide relief for damages from information subjects related to personal information processing. If you have any inquiries related to personal information processing, please contact us at the contact information below, and we will promptly review and respond.

 

1) Personal Information Protection Officer

Name: Heo Seung-gyun

Position: Director

Phone number: 1688-4356

Email: hello@theswing.co.kr

＊Connected to the personal information protection department.

 

2) Personal Information Protection Department

Department in Charge: DevSec

Phone Number: 1688-4356

Email: hello@theswing.co.kr

 

3) Method of Redress for Infringement of Rights

You may inquire about redress for damages and consultation for personal information infringement through the following organizations.

Institution Name	Site Address	Contact Information
Personal Information Dispute Mediation Committee	http://www.kopico.go.kr	1833-6972
Personal Information Infringement Report Center	http://privacy.kisa.or.kr	118
Supreme Prosecutors' Office Cyber ​​Investigation Department	http://www.spo.go.kr	1301
National Police Agency Cyber ​​Investigation Bureau	http://ecrm.police.go.kr/minwon/main	182

 

 

[Changes to Personal Information Processing Policy]

If there are additions, deletions, or modifications to the contents of the Personal Information Processing Policy, the company will notify you of the changes through a notice on the website, and the changes will be applied from the effective date stated in the [Supplementary Provisions] of this processing policy.

 

 

[Supplementary Provisions]

 

Enforcement Date: August 23, 2024

 

[Personal Information Processing Policy before Revision]

1st Personal Information Processing Policy (Enforcement Date: May 25, 2019)

2nd Personal Information Processing Policy (Enforcement Date: September 20, 2022)

3rd Personal Information Processing Policy (Enforcement Date: November 28, 2022)

4th Personal Information Processing Policy (Enforcement Date: June 26, 2024)