Privacy Policy (Enforcement Date: April 11, 20255)

Privacy Policy

 

 

The Swing Co., Ltd. (hereinafter referred to as the “Company”) complies with relevant laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Personal Information Protection Act, the Act on the Protection and Use of Location Information, and the Protection of Communications Secrets Act, to securely process users' personal information (including personal location information; hereinafter the same). The Company is committed to protecting users' rights and interests to the best of its ability. To safeguard users' personal information and address any related grievances efficiently, the Company has established and disclosed this Privacy Policy.

 

 

[ Purpose of Processing Personal Information, Collected Items, and Retention Period ]

The Company collects and uses only the minimum personal information necessary to provide its services. Personal information is not used for purposes other than those stated in this Privacy Policy. If the purpose of processing changes, the Company will take necessary measures, such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act. The items of personal information collected and the retention period according to the processing purpose are as follows.

 

1. Personal information is collected and used for membership registration and service provision.

Service Category	Purpose of Processing	Collected Items	Retention Period
SWING	Identity Verification, Membership Registration, and Service Provision	[Required] Name, gender, date of birth, nationality (domestic/foreign), mobile phone number, CI, DI, telecom provider	Until membership withdrawal or as required by relevant laws.
	Google Login for Membership Registration, Account Linking, and Service Provision	[Required] Name, email, profile picture
	Apple Login for Membership Registration, Account Linking, and Service Provision	[Required] Name, email
	Provision of Mobility Services such as Electric Scooters and Electric Bicycles	[Required] Location information (current location, boarding location, drop-off location, travel route)
		[Optional] Driver's license number (required for e-scooters and mopeds)
	Student Discount	[Required] Email address
	Provision of TAXI Services	[Required] Reservation details (departure location, destination, reservation time)
DEER	Identity Verification, Membership Registration, and Service Provision	[Required] Name, gender, date of birth, nationality (domestic/foreign), mobile phone number, CI, DI, telecom provider	Until membership withdrawal or as required by relevant laws.
	Provision of Electric Scooter Sharing and Rental Services	[Required] Location information (current location, boarding location, drop-off location, travel route)
SWAP	Identity Verification, Membership Registration, and Service Provision	[Required] Name, gender, date of birth, nationality (domestic/foreign), mobile phone number, CI, DI, telecom provider	Until membership withdrawal or as required by relevant laws.
	Kakao Login for Membership Registration, Account Linking, and Service Provision	[Required] Age group, birthday, Kakao account (email), year of birth, nickname, KakaoTalk channel subscription status and history, name, Kakao account (phone number)
		[Optional] Gender	Until membership withdrawal or withdrawal of consent.
	Provision of Bicycle Subscription and GPS Tracking Services	[Required] Location information (current location)	Until membership withdrawal or withdrawal of consent.
	Store Test Ride Application	[Required] Name, email, phone number	One year after the purpose of processing is achieved.
	Provision of Item Delivery Services	[Required] Address, access method	Until membership withdrawal or as required by relevant laws.
		[Optional] Height (for bicycle setup service based on height)	Until membership withdrawal or withdrawal of consent.
Voltaire Korea	Membership Registration and Service Provision	[Required] Email, password, name, contact information, date of birth	Until membership withdrawal or as required by relevant laws.
		[Optional] Gender
	Kakao Login for Membership Registration, Account Linking, and Service Provision	[Required] Nickname, profile, photo, Kakao account (email), Kakao account (phone number), year of birth, birthday, name
	Naver Login for Membership Registration, Account Linking, and Service Provision	[Required] Unique user identifier (basic information), mobile phone number, name, email
	Test Ride Reservation	[Required] Name, contact information, email, test ride location	One year after the purpose of processing is achieved.
SWING BIKE	Application for Motorcycle Subscription and Leasing Services	[Required] Name, contact information, address	Until membership withdrawal or as required by relevant laws.
		[Optional] Business registration number	Until membership withdrawal or withdrawal of consent.
	Provision of Motorcycle Subscription and Leasing Services	[Required] Copy of bank account details, date of birth, gender, resident registration certificate (masked resident registration number), ID card (masked resident registration number)	Until membership withdrawal or as required by relevant laws.
SWING TAXI  Driver Use	Identity Verification, Membership Registration, and Service Provision	[Required] Name, gender, date of birth, nationality (domestic/foreign), mobile phone number, CI, DI, telecom provider	Until membership withdrawal or as required by relevant laws.
	Provision of SWING TAXI Dispatch, Partnerships, Settlements, and Additional Services	[Required] Profile picture, taxi driver's license (license number, copy), vehicle information, transportation company (for corporate taxis), business registration certificate (for personal taxis), resident registration number, account holder name, bank name, account number, copy of bank account details	Until membership withdrawal or as required by relevant laws.
	Provision of Referral Incentives	[Required] Referrer’s name, referrer’s contact information	Until the purpose of processing is achieved or as required by relevant laws.
SWING Partner SHOP	Membership Registration and Service Provision	[Required] Email, name, password	Until membership withdrawal or as required by relevant laws.
	Kakao Login for Membership Registration, Account Linking, and Service Provision	[Required] Email (Kakao account), profile information (nickname), contact information
	Provision of Item Delivery Services	[Required] Contact information, delivery address, delivery contact information	Until the purpose of processing is achieved or as required by relevant laws.
DEER Partner SHOP	Membership Registration and Service Provision	[Required] ID (email), password, name (region), contact information, home address, date of birth, email address	Until membership withdrawal or as required by relevant laws.
	Provision of Item Delivery Services	[Required] Contact information, delivery address, delivery contact information	Until the purpose of processing is achieved or as required by relevant laws.

※ The Company, in principle, does not collect personal information or location information of children under the age of 14, which requires consent from a legal guardian.

 

 

2. The following information may be automatically collected and generated during the course of service use.

Purpose of Processing	Collected Items	Retention Period
Service Security and Quality Improvement, Prevention of Illegal and Fraudulent Use	Cookies, access logs (IP address, date and time of visit), service usage history, records of fraudulent use, device information (manufacturer, model name, OS version, etc.)	Until membership withdrawal or as required by relevant laws.

 

 

3.When using customer inquiries, additional information may be collected as follows. In cases where additional personal information is required, such as for account refunds, separate consent is obtained to protect the rights and interests of users.

Purpose of Processing	Collected Items	Retention Period
Inquiry Handling	Location information, inquiry details, (in the case of phone inquiries) call history and phone number	Until the retention period required by relevant laws.
Refund and Cancellation Processing	Mobile phone number, payment card company name, (in the case of account refunds) name, phone number, copy of bank account details, copy of ID card

 

 

4. When making a payment, personal information is collected and stored by the payment gateway provider (hereinafter referred to as the "PG Company"), and the Company collects and uses payment details provided by the PG Company. Accordingly, separate consent with the PG Company is obtained during payment method registration or payment.

Purpose of Processing	Collected Items	Retention Period
Provision of Payment Services	Billing key, payment details, payment card information, and other related details are collected by the PG Company.	Until the retention period required by relevant laws.

 

 

5. Additional personal information is collected and used when participating in events and marketing activities. In such cases, the Company obtains separate consent from users.

Purpose of Processing	Collected Items	Retention Period
Event and Marketing Participation	Name, mobile phone number, email address (SNS account name in the case of events using SNS)	6 months after termination
Prize Delivery	Name, mobile phone number, address, email address	Until delivery is completed

 

 

 

[Methods of Personal Information Collection]

The Company collects personal information through the following methods.

1. Membership registration and information updates

2. Provision from partner companies

3. Automatic collection during service use or through collection tools

4. Collection of personal location information via operation data collection devices attached to mobility devices such as electric scooters

5. Payment and delivery requests

6. Participation in events and marketing activities

 

 

 

[Provision of Personal Information to Third Parties]

The Company processes users' personal information within the scope specified in this Privacy Policy and seeks users' consent when providing personal information to third parties. However, the following cases are exceptions.

1.When there are special provisions under the law

2.When necessary for fee settlement, delivery, insurance contract conclusion, and execution related to service provision

3.When necessary for statistical purposes, academic research, or market surveys, provided that the information is processed in a form that does not identify specific individuals

 

For more details, please click on [Status of Third-Party Provision of Personal Information].

 

 

 

[Delegation of Personal Information Processing]

1. You can check the Company's details on the delegation of personal information processing by clicking on [Status of Delegation of Personal Information Processing].

2. When entering into a delegation contract, the Company specifies matters related to responsibilities, such as prohibiting the processing of personal information for purposes other than performing delegated tasks, implementing technical and managerial protective measures, restricting re-delegation, managing and supervising the delegatee, and compensating for damages, in documents such as contracts in accordance with Article 26 of the Personal Information Protection Act. The Company also manages and supervises whether the delegatee safely processes personal information.

3. If there are any changes to the contents of the delegated tasks or delegatees, we will disclose them without delay.

 

 

 

[Destruction of Personal Information ]

1. Time of Destruction

The Company destroys personal information without delay when it is no longer necessary, such as upon the expiration of the retention period or the achievement of the processing purpose. However, if certain personal information must be retained for a specified period in accordance with the Company's internal policies or relevant laws, it is securely stored using methods such as transferring it to a separate database or changing its storage location.

1) When retained in accordance with the Company's internal policies

- Target Service: SWING

Retention Items	Retention Basis	Retention Period
Member ID, Name, Mobile Phone Number, Driver’s License	Re-registration restriction period verification	3 months

 

2) When retained in accordance with relevant laws

Retention Items	Retention Basis	Retention Period
Records related to contracts or withdrawal of subscription	Act on the Consumer Protection in Electronic Commerce, etc.	5 year
Records related to payment and supply of goods, etc.	Act on the Consumer Protection in Electronic Commerce, etc.	5 year
Records related to consumer complaints and dispute resolution	Act on the Consumer Protection in Electronic Commerce, etc.	3 year
Records related to labeling and advertisements	Act on the Consumer Protection in Electronic Commerce, etc.	6 months
Records related to the collection, processing, and use of credit information	Act on the Use and Protection of Credit Information	3 year
Access logs	Protection of Communications Secrets Act	3 months
Books and supporting documents for all transactions as stipulated by tax laws	Framework Act on National Taxes	5 year
Records related to electronic financial transactions	Electronic Financial Transactions Act	5 year
Materials related to verification of real names and financial transactions subject to reporting, customer identification materials	Specific Financial Information Act	5 year
Information related to monthly salary reporting, etc.	Act on the Collection of Employment Insurance and Industrial Accident Insurance Premiums	5 year
Information related to the insured status reporting of labor providers	Employment Insurance Act	3 year

 

2. Destruction Procedure and Method

1)The Company selects personal information subject to destruction upon the occurrence of a destruction reason and destroys it with the approval of the Personal Information Protection Officer.

2)Personal information recorded and stored in electronic file formats is destroyed in a way that prevents the recovery of records, while personal information recorded and stored on paper documents is destroyed by shredding or incineration.

 

 

[Matters Regarding the Installation, Operation, and Refusal of Automatic Personal Information Collection Devices]

1. The Company uses cookies to support users with fast and convenient website usage and to provide personalized services.

Cookies are very small text files that are stored on the user's device when they access a website. However, this information is stored only when the user provides it, and the "mobile service" cannot obtain information that the user has not provided nor access other files stored on the device. The purposes of using cookies and how to configure them are as follows.

1) Purpose of Cookie Usage

Cookies are used to analyze user access frequency or visit times, identify preferences and areas of interest, track activities, measure participation in events, and count visits to provide targeted marketing and personalized services.

2) Cookie Configuration Methods

Users have the option to manage cookie installation. By configuring their web browser settings, they can choose to allow all cookies, be prompted for confirmation each time a cookie is stored, or refuse the storage of all cookies. However, if cookie installation is refused, there may be difficulties in providing certain services that require login. The methods for configuring cookies are as follows.

① Edge: Click on […] at the top of Edge → [Settings] → [Cookies and site permissions] → [Cookies and saved data]  (View Details)

② Chrome: Click the [⋮] icon in the top-right corner of the web browser → [Settings] → [Privacy and Security] → [Cookies and Other Site Data]  (View Details)

③ Safari: [Preferences] → [Privacy] → [Cookies and Website Data]  (View Details)

 

 

 

[Matters Related to the Collection, Use, and Refusal of Behavioral Information]

1. The Company collects and uses online behavioral information during the service usage process to provide data subjects with optimized personalized services and benefits. Behavioral information refers to online user activity data, such as website visit history and app usage history, which can be identified and analyzed.

Items of Behavioral Information Collected	User's website/app usage history, advertising identifiers (ADID, FDID)
Methods of Collecting Behavioral Information	Automatically collected when the user visits or runs the website/app
Purpose of Collecting Behavioral Information	Used for user analysis, such as service development, statistics, and customer analysis
Retention and Usage Period of Behavioral Information	Retained and used for up to 14 months from the collection date, after which it is promptly deleted

※ The Company uses Google Analytics, a log analysis tool provided by Google, for the purpose of analyzing service usage statistics. Through Google Analytics, the behavioral information of users on the Company's website is collected. However, even in this case, only information that cannot identify individuals is collected.

 

2. Users have the option to manage the collection and use of ADID/IDFA. Therefore, users can block or allow personalized ads in apps by changing the settings on their mobile devices.

Mobile OS	Method
Android	Settings: Select Privacy, then go to Ads and choose either Reset Advertising ID or Delete Advertising ID. Alternatively, select Google (Google Settings) in Settings, then go to Ads and choose either Reset Advertising ID or Delete Advertising ID.
iOS	In Settings, select Privacy, then go to Tracking and turn off "Allow Apps to Request to Track." Alternatively, in Settings, select Privacy, then go to Ads and toggle Personalized Ads on or off.

※ The menu and method may vary slightly depending on the mobile OS version.

 

 

[Rights, Obligations, and Methods of Exercise for Users and Legal Representatives]

1. Data subjects may exercise their rights with the Company at any time, including requests for access, correction, deletion, suspension of processing, or withdrawal of consent regarding their personal information.

2. If the data subject is a child under the age of 14, their legal representative may exercise the rights mentioned above on their behalf.

3. Rights can be exercised through the following methods: written requests, customer service inquiries, emails, or phone calls. However, the methods provided may vary depending on the Company's services.

1) [App or Webpage] → [My Page]: You can view, edit, or delete account information, payment methods, and usage history.

2) [App or Webpage] → [My Page] → [Account Settings] → [Delete Account]: You can withdraw consent for the collection and use of personal information or delete personal information in bulk.

3) [App or Webpage] → [My Page] → [Settings] → [Notifications]: You can withdraw consent for receiving marketing information either entirely or by specific channels.

4. Rights may also be exercised through a legal representative or an authorized agent of the data subject. In such cases, a power of attorney must be submitted in accordance with <Form No. 11 of the Notification on the Methods of Handling Personal Information (No. 2020-7)>.

5. Requests for access to personal information or suspension of processing may be restricted under Articles 35(4) and 37(2) of the Personal Information Protection Act.

6. Requests for correction or deletion of personal information cannot be made if the information is explicitly designated as a subject of collection under other laws.

7. When a data subject makes a request regarding their rights, the Company verifies whether the requester is the data subject themselves or a legitimate representative.

 

 

[Processing of Personal Location Information]

The Company processes personal location information as follows in accordance with the Act on the Protection and Use of Location Information (hereinafter referred to as the "Location Information Act").

 

1. Purpose and Retention Period for Processing Personal Location Information

The Company processes personal location information within the scope of the purposes specified in the "Terms of Use for Location-Based Services.

 

2. Basis and Retention Period for Records of Collection, Use, and Provision of Personal Location Information

In accordance with Article 16(2) of the Act on the Protection and Use of Location Information, the Company automatically records and preserves confirmation data regarding the collection, use, and provision of location information. These records are retained for six months.

 

3. Destruction Procedure and Method for Personal Location Information

As a general rule, the Company promptly destroys personal location information when it is no longer necessary due to the expiration of the retention period or the achievement of its processing purpose. Personal location information stored in electronic file formats is destroyed using technical or physical methods to prevent record recovery, while paper-based personal location information is destroyed by shredding or incineration.

 

4. Provision of Personal Location Information to Third Parties

The Company does not provide location information to third parties without user consent. If personal location information is provided to a third party designated by the member, the Company immediately notifies the member via the communication terminal device used to collect the location information about the recipient, date and time of provision, and purpose of provision.

 

5. Location Information Management Officer

The Company designates a Location Information Management Officer to manage and protect personal location information and to efficiently handle user complaints and requests. The Location Information Management Officer also serves as the Personal Information Protection Officer.

 

6. Rights, Duties, and Methods of Exercise for Guardians of Children Under the Age of 8

1) The Company considers the consent of the guardian of individuals falling under the following categories (hereinafter referred to as "Children Under 8 Years Old and Others") to use or provide personal location information for the protection of their life or physical safety as equivalent to their own consent.

① Children under 8 years old

② Adults under legal guardianship

③ Individuals with mental disabilities as defined by Article 2(2)(2) of the Welfare of Disabled Persons Act, who qualify as severely disabled persons under Article 2(2) of the Act on Employment Promotion and Vocational Rehabilitation for Disabled Persons (limited to those registered as disabled persons under Article 32 of the Welfare of Disabled Persons Act).

2) Guardians who wish to consent to the use or provision of personal location information for the protection of the life or physical safety of Children Under 8 Years Old and Others must submit a written consent form to the Company, along with documentation proving their status as guardians, signed or stamped with their name.

3) Guardians who consent to the use or provision of personal location information for Children Under 8 Years Old and Others may exercise all rights granted to personal location information subjects as stipulated in Article 6 of the "Terms of Use for Location-Based Services."

 

For further details, please refer to the [Terms of Use for Location-Based Services].

 

 

 

[Measures to Ensure the Security of Personal Information]

The Company takes the following measures to ensure the security of personal information and to prevent its loss, theft, leakage, forgery, alteration, or damage during processing.

1. Administrative Measures: Establishment and implementation of internal management plans, inspection and correction of personal information protection measures, operation of dedicated teams, and regular employee training.

2. Technical Measures: Management of access rights to personal information processing systems, installation and operation of access control systems, encryption of personal information, and installation and maintenance of security programs in their latest state.

3. Physical Measures: Access control for computer rooms, data storage rooms, and other facilities.

 

 

[Personal Information Protection Officer and Grievance Handling Department]

1.The Company takes overall responsibility for personal information processing and has designated a Personal Information Protection Officer to handle complaints and provide remedies for data subjects regarding personal information processing. If you have any inquiries related to personal information processing, please contact us using the details below, and we will promptly review and respond.

 

1) Chief Privacy Officer

Name and Position	Seung Gyon Hur, Director
Phone Number	1688-4356
Email Address	hello@theswing.co.kr

＊You will be connected to the department in charge of personal information protection.

 

2) Personal Information Protection Officer

Department Name and Person in Charge	Security Team / Jin Hwan Kim
Phone Number	1688-4356
Email Address	hello@theswing.co.kr

 

 

3) Remedies for Rights Infringement

You can inquire about remedies, consultations, and other assistance regarding personal information infringement through the organizations listed below.

Organization Name	Website Address	Contact Information
Personal Information Dispute Mediation Committee	http://www.kopico.go.kr	1833-6972
Personal Information Infringement Report Center	http://privacy.kisa.or.kr	118
Supreme Prosecutors' Office Cybercrime Investigation Division	http://www.spo.go.kr	1301
National Police Agency Cybercrime Investigation Bureau	http://ecrm.police.go.kr/minwon/main	182

 

 

[Changes to the Privacy Policy]

If there are any additions, deletions, or modifications to the content of the Privacy Policy, the company will notify you of the changes through announcements on its website. The revised policy will take effect from the effective date specified in the [Addendum] of this policy.

 

 

[Addendum]

1. Enforcement Date : April 11, 2025

2. In the event of any discrepancies or differences in interpretation between the English version and the original Korean version of this Privacy Policy, the Korean version shall prevail and be considered the authoritative document.

 

 

[Privacy Policy Before Revision]

1st Privacy Policy (Enforcement Date: May 25, 2019) 

2nd Privacy Policy (Enforcement Date: September 20, 2022)

3rd Privacy Policy (Enforcement Date: November 28, 2022)

4th Privacy Policy (Enforcement Date: June 26, 2024)

5th Privacy Policy (Enforcement Date: August 23, 2024)

6th Privacy Policy (Enforcement Date: September 26, 2024)